Awesome new luxury hotel just minutes from Downtown Houston! The numerous amenities and just the cleanliness of the hotel were excellent! This is the perfect hotel for business travelers or just a weekend getaway in the CityâŠ
From beginning to end, our stay was nothing short of amazing. The hotel had everything we neededâand even things we didnât realize weâd want. Every corner of the property delivered top-notch service, and the staff went above and beyond to make our stay perfect. Room service was quick, friendly, and the food was delicious.
The rooftop pool? Hands down the best one weâve seen out of all the Thompson hotels. It was the perfect spot to relax, take in the views, and feel like we were truly on vacation. We also dined at Sol 7, the hotelâs restaurant, and it was just as impressive. Eating poolside on the 7th floor somehow felt breezy and comfortable, even in the humidity.
This place has officially become our go-to hotelâalready looking forward to our next trip back!
From the minute i checked in, i felt like a priority to them.
Every single staff member i encountered for one reason or another, he or she provided us spectacular service.
Its a plus that they are let fiendly.
Itâs new and clean, but pretty much a faux luxury hotel if youâve experienced luxury hospitality. Located in a generic tower surrounded by parking lots. Awkward entrance sequence caused by elevators that do not connect directly from ground floor level to room level. Finishes in rooms are cheap. Elevator was audible from room. And to top it all offâand this is the biggest red flag that a property is not luxuryâthe guy at the reception desk asked if I was here for business or pleasure and after I said pleasure he asked only for one night? Well, actually we just change hotels every night to experience different hotels. But he kept prying for information. Not a good first impression.
Do not spend your time at this âluxurious refuge/luxury oasisâ as there are MUCH better options. Please give your time and money to the Houstonian, Four Seasons, or St. Regis. Pretty interiors donât equate to paying more to stay at the listed hotels if you canât provide service.
From beginning to end The Thompson missed the mark.
2 parking options overnight - $55 for self right across from the hotel 5 ft away or $60 for valet (which meant parking my car right next to self park).
Upon arrival at 2pm we went to the restaurant on-site for lunch. We left at 4:10pm. Between the 2 hours we ordered 2 salads with chicken and salmon. Took almost an hour for our first round of salads to come out - they completely messed up the order and it had to be sent back. They brought the same salads when we ordered different ones a second time. Forgot salmon and then brought it out completely raw. Left avocado off a salad that comes with avocado. Forgot fries. Entire thing was a mess.
We utilized the on site car service to go to dinner. After drop off the driver tells us they donât do pickup. Never mentioned their prior. It was no problem as I can operate ride share services - for someone older who couldnât, they would have been stranded.
Next morning AM yoga from 7:30-8:30 on the roof. Great experience, until 8:05 when they turned on the super loud techno music for the pool. You couldnât even hear the instructor and this obviously took away the zen.