Hotel room was fine. Was not made aware until I checked in that the elevator had scheduled maintenance for multiple days and we were put on the 3rd floor. Very inconvenient with having a 1 year old and having to make multiple trips with out being asked if we would like help. The front desk attendant at check-in was very nice and helpful! However, the attendant working the next morning was not as kind of helpful. My wife walked downstairs with our one year-old to inform them of a spill we had in our room to ask if it could be mopped and ask for extra towels, and she basically told her that there was Housekeeping upstairs, and she could go find them and let them know. On a normal basis this would be considered poor customer service, but especially with the elevators being down and carrying a one year old she wanted her to go back up 3 flights of stairs to find housekeeping herself.
Great location near the Coastal Credit Union Music Park. Natalie was amazing and got me everything I needed. Comfort of room was ok. Heavy and loud doors that slam hard will wake you up!
I stayed in a room on the ground floor. I killed at least 3 big ants in the bathroom and 2 spiders. Dried up pee on the toilet, dust rags by the window, hotel was fully booked so I could not change my room. The emergency exit door right by my room was cracked open with a stone. I will never stay here again.