Love the personal services and people at this property. We booked the family room, which has one queen, two twin beds, and a balcony. Had wifi, air conditioning and use of a frigid. Helena sent us email and introduced us to Susannetta to book our Rome tours. Both was very responsive. Recommend booking only one tour per day because it can be exhausting due to the hot weather in August. The golf cart tour picked us up right downstairs. Giselle greeted us, helped us book local taxi, and provided great breakfasts. Bus 3 takes you to the Colosseum and Bus 8 to Plaza Venezia (City Center). The bus is an honor system. The owner Marco helped us book a private driver from/to cruise port and airport before arriving in Rome. Even taking my calls when it was late his time. Only wish they were able to provide two room keys for when our group split for one day. It was an overall great experience!