first of all, we booked a triple room, but at our arrival they only had double ones available (we're a couple with a child).
we enter one room, someone's piss is still in the toilet, floor is all dirty throughout (including hallway), stains and hair on the bedsheet. We asked to change room, same score. I even asked for some cleaning products so I could clean the room myself! the guy came with a dirty cloth and wiped it all over, doing nothing.
We were so disgusted that we have to leave and look for a last minute room in one of the other hotels of the road.
We asked Hotels.com to intermediate for a refund, we've been there less than an hour, didn't touch anything, they even had other people taking the dirty room in question as we were coming out (everyone with their own standards I guess!), but they lied about the triple room, saying they offered it and I declined! LOL
they refused to give us a refund. Considering how much of a slimehole that place was, the hassle and the discomfort they caused, us coming from a whole day of travelling, so tired and in need of a simple and clean place to rest, a refund would have been the least they could have done. But no, dirty AND dishonest. what a nightmare.
anyway, I'll let the pictures speaking for themselves.
Avoid this place guys, I hope Hotels.com takes it even out of their listings, for people not to experience the same filth.