6/10
The good:
Great location
Beautiful place
Terrific bar
Our room was very cool
Staff was nice
The bad:
Priced like a luxury hotel, but experience was disappointing compared
Understaffed. Had to ask multiple times for check-in, linens, towels, housekeeping.
Bed that can't compare to luxury hotels.
Simple things, like they advertise complementary coffee in the morning. This morning at 7ish am, they had "run out" of coffee. The bartender told me she was sorry, and that she could make me a cup of coffee from the espresso machine. But then she surprised me by charging me for it...
In short - when you pay $1000 for two nights for a special occasion, you hope that you are well taken care of and the staff will go above and beyond. Unfortunately, we left like an afterthought, as if we weren't important.
And an amazing experience and great service is what we all hope for when we visit top-class properties. This wasn't.
Andrew
Reis van 2 nachten