2/10 – Matig
7 aug 2025
First & last time
Was looking for a room last minute booked this room based off pictures hotels provided when we got there. The room was not as shown not only were the sheets dirty. The property was dirty as well. It looked like they were attempting to pressure wash the hallways where the rooms were but in doing so had took the paint off of the ground and swept it over the railing, allowing you to hit all the cars that were parked below, including ours! I told them I would not be staying in these conditions and I would like a refund. They told me that they cannot do that because we booked the third-party and would have to reach out to that third-party. We asked them for paperwork saying that we did not stay due to the conditions of the room they provided it when hotels reached out they denied our refund. Do not stay here and I won’t be booking anything on this website either since they don’t care about their customers!


Renisha
Renisha, gezinsreis van 1 nacht
Geverifieerde gastenbeoordeling van Hotels.com