4/10 – Redelijk
9 aug 2025
Poor service from management. Food average but ££
My partner (wearing socks)stepped on a staple sticking up in the room carpet causing a puncture wound to his foot. The staple was given to reception staff - they expressed concern and said the Manager would want to speak to us - but he was busy and would catch us later. We were around during the evening and at breakfast but no-one sought us out. After paying the bill we completed an accident form and were asked to wait and talk to a Manager. We waited 10 mins but, again, they were busy so we said we'd see them later in the day when we returned to collect our car. We again waited 10 minutes but still no-one came to see us so we left for home feeling totally ignored.
Accidents happen but how they are dealt with make a difference to a customers experience. We did not feel valued.
Restaurant food is average and overpriced. £5 for side dish of Jersey Royal potatoes - they came sliced and fried. I think they had been cooked the day before.
The bedside reading lights do not work unless the main light is on!!!
The room was clean and comfortable but had a noise problem from people upstairs - sounded like two elephants walking around at 6.30 in morning.
Courtyard is a nice place to sit and have drink. Breakfast was nice.
Anne
Anne, reis van 1 nacht
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