I'll begin with why our overall score is good vs excellent (but do read to the end!): we arrived slightly ahead of schedule and waited over an hour (even with our calling) to be picked up by the driver we had arranged for with Las Clementinas. It was frustrating.Taxis came and went; we waited, not knowing what a taxi would charge us. FYI, an uber back to the airport was cheaper but we were paying for the convenience of someone waiting for us with our names on their sign. Secondly, we were grateful for air conditioning in our suite, but it was located in the bedroom and very loud. We stayed one additional night in a room vs suite on our way home. The ac was not located in the room, but adequately cooled and was much quieter. Not a "ding" but just be aware: front desk personnel speak English to varying degrees. We were able to communicate adequately. Now the great stuff: staff is very friendly, the suite and room were very spacious, welcoming and cool style. Loved the attached restaurant/bar (Mahalo)! Very good food and enjoyed dining on the outside patio. Great location! Easy to get wherever we wanted to go. We always stay in the "old town" wherever we go if there is one and the location did not disappoint. Great restaurants and bars, plazas for people watching and hanging out, and fun shops - all easily walkable. Always felt safe. P.s. no elevator but someone did help get our bags to our room.