I tried to get the TV to work. There are no instructions in the room, like on a plastic stand or laminated card. The TV had an error message saying it was in a different room and the guest had checked out.
So, the night desk clerk told me to unplug the TV and plug it back in. I did that and it came up with a screen that wanted me to enter a code or use their app, if I joined their loyalty program, World of Hyatt. Why would a company manipulate me into joining their loyalty program in order to use part of the room, a product I already paid for?
I pressed the guide button or channel rocker switch on the remote and just got error messages.
I finally found the button to cast through Chromecast from my own apps, thus moving the cost of TV to the guest's shoulders. It used to be the hotel's responsibility to provide TV channels, most of them included with your room price. The TV also reverted back to stating it had a guest who checked out.
The night desk clerk said she called the manager about the TV and they both came to the conclusion that the TV should just work.
They have a room key drop box and invite feedback, but there is no pen and paper next to it, so they want feedback, they just want to make it more difficult to share it than just writing a note and slipping it into the box. The hotel manager sent me a message, I think that goes to everyone, asking for feedback through hotels.com, but the email address was redacted. If you click on the reply, you have to find your r