Smartflats is a scam. Stay away. The apartment looked nothing like the pictures, with bare rooms, the sofas are stained and dirty, the furniture of the terrace are torn, and the elevator did not work for a while when we got there, as the property manager told us. The walls need a coat of paint. It’s a 7th floor walk up with suitcases and kids in tow. We contacted management for a refund and they said to send pictures. We did. They said to wait for an answer. We never heard back. We went to the hotel across the road for all our stay. We contacted Expedia for a refund as well and they said after a few days that Smartflats were not responding to their emails and calls, so no refund possible, even though we explained the situation and sent them the pictures.