Our stay is always amazing here. The staff are super nice and helpful and the atmosphere is always light and happy. The hotel itself is always clean and well maintained and the grounds are always beautiful. It literally makes you feel like itâs your home away from home the way it has hanging baskets on every floor and sitting areas outside the rooms. It is conveniently located in town where you can walk and not have to drive. We love this place and are repeat visitors when we come up to the mountains.
This was my favorite day on my vacation. The rooms were so clean bed was very comfortable. I felt like I was at home. The staff was excellent. The grounds were beautiful and we enjoyed being able to walk to so many wonderful things to do.
The staff were all very nice and accommodating. Grounds are absolutely gorgeous, a tropical island in the middle of a concrete jungle! 24 hour pool/spa and nightly music/stories were nice. Our room had some electrical issues which were not corrected, so keep on working on those renovations!!
Our kids had a blast at this hotel and did not want to leave. We were in town to go to Dollywood and I regret not having more time to just relax at the hotel. From before we checked in to after we left the communication was amazing. They even called on our second day to see if there was anything we needed. The hotel is older but they have done a lot to keep it updated and it is one of the cleanest hotels I have stayed at. The landscaping on the property is beautiful and there are sitting areas everywhere along the patios. The kids loved the towel elephant that greeted us on the first day. There is a gazebo with a gas fireplace where they have smores every night. There is a singalong on Thursday through Sunday evenings. They have free lemonade, coffee, tea, fruit, and donuts all day long in the lobby. There is a small arcade with some old games like Pacman for the kids to play too. The pool is heated and open 24 hours. We loved our stay here and hope to be back soon.
Room was clean but did smell if over use of disinfectant spray or some type of spray they used. Was overwhelming when you first came into the room. We did not get housekeeping the second day we were there. I just went and got clean towels at 7 PM. Housekeeper head never came to our room.
Very comfortable beds, easy, quick check-in, owner on site, great amenities, quiet. Fruit and donuts all day long is great to have for snacking. Highly recommend!