We did not get to use our reservation as I had an accident and had to go in for back surgery. I wanted to reschedule and they said they could not reschedule after posting on their website that it was fully refundable or I could reschedule by the 15th. I called in on the 15th and the little guy said That I would have to talk to Dollyâs dream Moore hotel but they said I would have to talk to hotels.com so I was bounced from one place to another and then they said I could not be refunded my money. Iâm very disappointed as though my money is hard to come by and that was Nearly $1000 just for the weekend for a short honeymoon for my husband and I.
The lodge is great for a family stay. One adult and 2 children stayed together in a family suite. Beds were all comfortable. Really appreciated the friendliness of the resort and shuttle convenience to the parks.
Excellent place! We loved our room with view of firework and drone show in the park. Comfortable bed, delicious buffet for breakfast and dinner, amazing service.
My expectations for this resort lowered by the day. We stayed there for 6 days 5 nights. First off the adult bed is a hit or miss depending on which part of the mattress you lay on, the infant pack and play is a joke, cheap brand extremely uncomfortable. My baby did not like it and we were forced to co-bed share which was something I never wanted to do at this age. Pool water is not heated, very cold even on a mid 80 degree day. The menus are very short and taste is very bland. Not worth the price, we didnt realize we were al close to a strip of restaurants thay had better food for the same price or less. The thermostat in our room was "new" yet failed to shut off right away listen to our temp setting request and maintained the room extremely cold. Maintenance said its because it appears to not pick up all the temps throughout the room and maybe redirecting the vent direction to blow out air may help, it didn't. The resort itself is nice looking, staff is very friendly and welcoming. But I wouldn't stay here again, even the perks to enter the park early (not one ride was infant friendly even if met height requirement) and the shows if you go do not sit.in the first row.with an infant, better views for them from last row. Even the drinks offered at the resort were mediocre, drinks made out of powder, no fresh fruit to use for cocktails. This was our first vacation as a family of 3, very last minute booking and I wish I would have stayed somewhere else.
The hotel staff were all so friendly and helpful. The room was clean and neutral smelling. The view was incredible.
My hard-to-please buddy and I are already talking about coming back to Dollywood and the DreamMore Resort with our kiddos.
Traveling with my adult son on a road trip and made this one of our stops...so happy we did. So far it has been the highlight of our trip among some other incredible stays we have had.