This stay was a perfect reflection of the one thing I do not like about Hotels.com. I specifically tried not to get a handicap room and was put into one. the other is the "eco-trend" of not cleaning or maintaining the rooms daily. I understand not completely cleaning rooms daily, but for lords sake at least enter the room, change towels, and look at things to insure no damage is occurring. Even when we requested room cleaning the bed was not made or sheets changed, they did however leave plenty of coffee, and towels.
In the case of handicap showers there is always an issue of water on the floor destroying the grout, a potential slip/ fall situation, and bacteria and mold growth possibility.
The primary reason we chose this hotel was that the one we had stayed in many times in Shawano had degraded so badly the last time we were there. I would suggest ownership would, if they want to keep the property in good condition, have basics like this covered. We will stay here again, but we will know to ask and make sure we don't end up in a handicap room.