Arrive to the hotel at 7 oâclock and my room was not ready. The lady said it would be another hour so I went and had dinner and walked around and got back at 10:30 and my room is still dirty as you can see in the pictures, then I want to take a shower and the shower curtain was dirty and the towels was dirty. I looked at the bed and the sheets was stained and I ended up sleep. In my clothes night. I told the lady the next morning I would not be staying another night and checked out and was still charged for the night I did not stay.
We had to wait to for someone to come to the desk after we had to call her. We had to wait for they to clean a room. Which was still dirty my white socks were black from walking on the floor
HabitaciĂłn sucia, no hicieron aseo ningĂșn dĂa, de haber sabido no la rento de verdad, toallas sucias, mal olor en la habitaciĂłn, no no no, por 50 dlls mĂĄs hubiera rentado en otro lugar mĂĄs limpio
This property should not even be rentable. Filthy rooms smelled of urine and mildew. Mold, grime and disrepair everywhere. The parking lot is not maintained and full of garbage and construction trucks that don't belong there. It looks like the current guests actually live there. Three floors and no direct way to the top floor. The staff is a masked housekeeper that doesn't talk to you and a woman at another location on the phone. Diy Construction going on every floor every room. There's no insulation so you can hear everything. Conversations, the traffic, the holes they drill in the doors and walls. When we checked in they decided to move the room construction to the one next to us and started drilling holes in the wall at 8pm. Stayed there a total of 35 minutes before leaving to stay at a safe property.
They stole my money! Do not recommend
I checked in and checked out not even 20 mins later due to the condition of the rooms and the man told me I would get a refund ( which I have him saying on audio and a video recording). I have never received my refund like promised and they are trying to fight the dispute with my bank. DO NOT STAY HERE.
The management at the Bear Mount Inn and Suites were very friendly and kind. They were happy to provide extra towels or any other necessity when requested. We came during the busy holiday season, and they helped save our trip by providing us a room with an accommodation for our pet as well. Itâs not the fanciest hotel, but it has heart.
We pulled in and immedaity was discouraged i asked to see a room and saw it def wasent so where i wanted to stay so i canceled and went looking fir another hotel currently awaiting a refund
Non-smoking room, however as soon as we opened the door it was all we could smell. All of our belongings in our car now smells like cigarettes. Light above sink wouldnât work, 1 lamp had no shade and constantly flashed so we couldnât use it. The room had 1 working light beside the bathroom light. We had no hot water to shower and found a bug crawling in the tub. Contacted the number left of the door for service at 9 AM in which he was very rude. I requested, while we were out for the day, the lights to be fixed and something to be sprayed for the odor. Nobody ever came in the room and if so, nothing was fixed.