We had a pleasant stay overall, but we encountered several issues with the staff that significantly impacted our experience. There were instances where the information provided was misleading; for example, we were initially told that we could bring food from the dining area to our room. However, when we attempted to do so, we were informed it was against the rules. When we confronted the staff member who had given us that information, she claimed she didn’t understand or speak English, which felt like an evasion of responsibility.
Additionally, the food choices were quite limited, and by the third day, we were already growing tired of the options available. To make matters worse, excessive noise outside at night disrupted our ability to relax. Overall, these factors detracted from what could have been a much more enjoyable experience.