I was there fishing a local lake when I got news that my father had passed, this was at 1pm. I called the hotel right away and asked for a early check out for a day credit, the receptionist said she would ask her manager. By the time I got off the lake and checked out it was 2:30pm. The manager said sorry since it was after 2pm she would have to charge me for another night. I will never stay at this hotel chain ever again, being a corporate pilot I stay in hundredâs of hotels a year. And since hotels.com will continue to advertise for this chain canât use them anymore either!! Treat people like crap, lose my business!
Checked in first room toilet broke no faucet in tube to run water no hot water so she transferred us to different room that room toilet was broke then door keys didnât work again no hot water! Called front desk she said Iâll move Iu again I said no cause we already unpacked and packed again staff was not friendly at all acted as we where an inconvenience! Had to stay another night was put in another room no hot water and room was very dusty
Room was nice and set up for extended stay. Staff very nice and cordial. Hotel is used by construction workers so stair were dirty but we were hunting so our boots werenât that clean either. Over all nice. No breakfast wasnât a deal breaker because we were gone in the morning anyway. Not many guest so parking wasnât an issue.