the place was entirely empty. All the doors was open, however, no one was there. We waited in the lobby for hours then found three people from Taiwan, who were in the same situation as ours. We called the phone number listed on Expedia and a former employee answered. The place was vacant for at least 2-3weeks. We were stranded on our first day ever in Japan (Dec31,2018). We want our money back and moreq
It's good guest house but hard to find them as many people don't know about it and you have to be very smart. The staff was ok and can speak English well. If you really want help ask from your neighbor and they may help you a lot if they have come before you. We are helped and guided by Malaysian Guests sand Thailand guest. Both helped us a lot. Don't forget your Power plug converter as Japan uses 110.