The photos for this place must be from the day it opened. Please do not be fooled by the photos.
Pool was dirty and unaccessible more than half of the time we were there.(2 weeks)
The rooms were dirty, Never cleaned the rooms unless we chased down the hosekeeper.
Our entire room ceiling was covered with spider webs with at least 20 spiders hanging on it at any given time.
We had to clean our room ourselves while we stayed there.
Food was kept out un the heat all day long, they cook peoples breakfast the day before.
Overall, it was the worst place we have ever stayed at.
They do not know the first thing about customer service.
Please save your time and money and go someplace else.
This resort is under new management. The owners and staff are very nice and helpful. We were allowed to check in early, and the resort taxi is cheaper than Grab. The breakfast is basic but good. The resort is walkable to the beach, but the walk to the main street is a bit far. However, there are many restaurants in the alleyways along the way to the main street.
This resort has potential to be restored to a nicer condition. The grounds are beautiful and well-kept with mature trees, but the buildings and equipment (e.g., bicycles) have aged and do not match the pictures listed online. The rooms need a lot of maintenance, especially in the bathrooms, which could use a thorough cleaning due to the presence of many insects and algae growth. The shower window is exposed to greenery and lacks a shower curtain.
The Wi-Fi is very spotty and unreliable in the guest rooms, with good signals only at the bar and dining area close to the entrance.
Fantastiske ansatte, nydelig frokost og middag. Rolige omgivelser, beste renhold vi har opplevd etter Ä ha reist rundt i landet i 17 Är. Egner seg svÊrt godt for smÄbarnsfamilier. De ansatte er hele tiden pÄ tilbudsiden og er flinke i engelsk.
Vi Àr jÀttenöjda med vÄr vistelse pÄ Isabella Resort. Under vÄra 2 veckor pÄ Phu Quoc bodde vi pÄ Isabella totalt 5 nÀtter i tvÄ omgÄngar (3 nÀtter första veckan och sedan kom vi tillbaka för 2 nÀtter andra veckan). Servicen Àr vÀldigt bra, mycket trevligt vÀlkomnande och flera personer pratar vÀldigt bra engelska. UtseendemÀssigt pÄminner det om en mysig liten grekisk resort. StÀdning varje dag och man fick bÄde handdukar till rummet och att ha till poolen/stranden. Frukosten Àr mycket bra, gillade speciellt de tunna pannkakorna. Fint och stort poolomrÄde, ingen risk för att det blev fullt vid solstolarna runt poolen dÄ det Àr en mindre resort och inte sÄ mycket folk. Kul med biljardbord vid baren som har bra happy hour-priser mellan 18-21. NÀra till mÄnga bra restauranger. Ca 100 m till en fin strand precis nedanför dÀr det finns lite restauranger och solstolar, men vi föredrog att Äka moppe (kostade 150 000 VND per dag) till andra strÀnder. Det finns flera fina strÀnder om man Äker lite norrut. Kan varmt rekommendera Vung Bau beach och Starfish beach. Starfish beach Àr lite mer befolkad och det finns restauranger och solstolar att hyra, rekommenderar dock att köra inlandsvÀgen om ni kör dit med moppe dÄ det blir en mindre strÀcka att köra pÄ dÄlig grusvÀg. Tog halva tiden jÀmfört med att köra lÀngs kusten. Vung Bau beach har ingen restaurang och inga stolar sÄ dÀr kanske man inte ligger en hel dag men stranden och vattnet Àr superfint, bra för snorkling.
Isabella var helt perfekt for oss! Vi kom fra en bungalow i ingenmannsland, og Ä ankomme Isabella var hÊrlig! Vi kom ganske tidlig pÄ dag, men trengte ikke vente lenge fÞr vi fikk sjekke inn pÄ rommet. HotellomrÄdet er flott, bassenget deilig og rent med mange solsenger. Frokosten er god, rommet vÄrt hadde alt vi trengte! God service og hyggelig betjening! Det er bare 120m til stranden, sÄ for oss var dette perfekt! Ikke langt til restauranter og andre butikker heller. Kommer gjerne tilbake hit!
I received a warm and friendly welcome from the Isabella staff in a delightful setting - nothing was ever too much for them. An extremely relaxing mini break.
Vi bodde 8 nÀtter pÄ Isabella resort och fick ett mycket bra intryck av hotellet, de som jobbar dÀr gör allt de kan för att gÀsten ska fÄ full fokus, det ligger nÀra stranden (120m) vilket passade oss bra. Stranden o viken bjuder ocksÄ pÄ en bra snorkling ute vid revet till höger. Bra o vÀlskött pool för alla Äldrar och trevligt bar omrÄde.
This resort is great. The place is lovely. The rooms are clean, nice, and comfortable. The staff are wonderful; customer service is a priority. The food in the restaurant is amazing.
A great time. The staff were great. The resort was very clean and the room was spacious. We ate there every day with never a disappointing meal. An added benifit was there is no visa requirement.
The resort is a lovely and cozy place with clean rooms, a nice pool and short walking distance to the beach. Two points, I really want to highlight, is the silence at and around the resort and the absolute nice and helpful staff! We could relax at the resort and also do some trips around the island with good support of the staff.