Horrible place!! They donât answer phone calls if you have a questions about check in time if youâre coming from the airport. Dirty! Donât waste your money here. Go somewhere else who answers your call when you needed a important answer to your questions. No assistance. Just gauge your money.
Been there a few times.. and they seem to not care to secure our bags ne moare... wanted to check out and leave my bad there and go and eat... and the grouchy one said no can do.. she said leave it with the guard outside.. not understand.. if the guard is responsible... why cant they be and leve the bag in a secure place.. when i checked in.. was there at 12 noon and asked to leave my bag... and go and eat.. it was ok.. by the clerk who was more professional... so went to eat and back at 2 and check in and all was ok... this is a very nice property cuz it is close to most eating and things to do area.. instead of winder acrosss edsa... on Benitz... but seems they need to look into some of what they do to their clients... who have stayed there more then 10 times.. but I guess ... some of them dont care and just looking to do what ever they deem is ok.. and no such thing as customer service...
This is our 3rd time booking here and the last room they gave us was a total disaster. There were cockroaches in the room and the entry card you used to open the door was broken, so we need to ask assistance every time we will go back to our room.