2/10 – Matig
3 sep 2020
This property has great potential. Location is gorgeous, rooms are spacious and the property is expansive. However, a few things were a complete let down. Despite being the only guests on the property, our room was still not ready by the time we showed up at 3 PM and the shower handle broke.
By the time we returned from our day at 9 PM, the room was still not ready and so we decided to switch rooms. The new room was adequate, but throughout the night the electricity kept cutting in and out, which meant that the AC stopped and started incessantly; leading to a restless night. Don't even get me started on the WiFi and coffee; both of which were non-existent (which hotel doesn't have a coffee!?).
The staff kept attributing issues to 'COVID', but honestly a lot of things had nothing to do with the pandemic - The electricity, broken shower handle, no coffee/wifi, and not getting our room ready on time have nothing to do with the current situation.
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