We was late to check in about a hour and still waited in line for an hour to get checked in, we got to our suite to find that it had not been cleaned,floor was dirty, no bedding, no towels or toiletries or garbage bags in cans,light bulbs out. The staff was decent and got everything taken care of so finally by 7pm my family we able to get changed and go to the pool. The kids had fun but complained the pools temperature was freezing and crowded. We tried the luke warm hot tub, it wasn't clean and had a lot of hair floating at over in it and the jets didn't.We ended up leaving around 11pm because it was a free for all of kids running all over the hotel slamming doors and caring on. It looks like they are making attempts to up keep the facility beds need attention. They need to hire more staff they are all working hard be stretched thin. The restaurant and pool bar is short staffed as well.