4/10 – Redelijk
4 jul 2025
Locked Out and Unable to Get my Medication…
When my wife and I arrived at the Holiday Inn Dayton/Fairborn, we were “greeted” by an unhappy and unfriendly front desk employee. The room was organized and clean. My wife and I went out to see the area mid-day yesterday and upon return later last night, we discovered that the security latch had come loose and locked us out of our room. We went down to speak about the issue with the last night staff, who were nice and polite. We waited in the dining area while the lady working up front tried to find someone to come fix the latch and let us into our room. After about 30 minutes of waiting, we were made aware that maintenance could not come in until after 8:00 AM, and that we would have to sleep in another room. At that point it was 1:30 AM and didn’t have much of a choice. So, because we could not get into the room where all of our belongings were, we slept in the clothes we had on, didn’t have access to my nightly medication or CPAP, which were all locked in the room. It was a very unpleasant night’s sleep. While checking the out this morning, we were reminded that “Those locks don’t always work right. Be sure to contact the third party [Hotels.com] and let them know what happened, because there’s not much we can do, since you booked through a third party.” I don’t often complain, but this was one of the worst stays I’ve ever experienced. I would like to hear from someone from Hotels.com, who can help rectify the issues.
Anthony
Anthony, reis van 1 nacht
Geverifieerde gastenbeoordeling van Hotels.com