Was unfortunately not expecting so many issues with a highly-rated hotel... we stayed for 3 nights.
1. Sewer smell in the room, staff was apologetic but did not offer a solution, had to ask for another room ourselves.
2. Shower doors in both rooms did not properly close off, causing the bathroom to have big puddles after showering.
3. Very creaky when upstairs neighbours walk
4. Our towels were taken to be cleaned, but we did not receive new towels in the room
5. The door card for one room did not work, so we got the key instead, which we had to leave at the reception every time we left.
6. The phone in one room did not work at all