2/10 – Mangelhaft
12. Mai 2025
Not family friendly
Room was very spacious and clean. This is the only good thing about the stay.
Paid £300 non refundable for one night stay for a family room. Booked the hotel as i thought we could use the pool the next morning only to find out that under 16 cannot use the pool and if adults wanted to use the pool, they would have to pay an additional £20 each on top of the £300!!
Very misleading selling family rooms and advertising spa but families are unable to use the facilities!! Usually pools would have a certain ‘family time swim’ but not this one.
Apparantly i was told via email but this would have been too late anyway as it was non refundable! NEED to advertise as ‘adult only pool’ on the website so that you dont have to click into ‘spa policies’ to find this information!!
Promised welcome cookies for kids on arrival which never arrived!
Glass of apple juice (from a £0.40p box carton) was £4.60!!!
Breakfast kept running out of food and slow being replaced so had to keep watching and getting up from your table when food was replenished. Not at all relaxing.
Would not recommend for families at all. Over priced and over rated! Will definitely not be staying again!
Verifizierter Reisender
Familienurlaub (1 Nacht)
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