Upon arrival at the hotel our first experience was the painfully slow experience with the elevators. One of the two was not functioning, something that was not posted, and no alternates were available (the stairs were for fire exit only). Upon making it to our room we discovered that a previous occupant had smoked in the non smoking room on the non smoking floor. The front desk quickly moved us to another room that was in a better state of odor. While the room was very nice at a 6ft distance, upon close inspection much of the fit and finish seemed very rough. The cleanliness was fine, but it was things like light switches that did nothing, and bathroom finishes that seemed incomplete or of questionable quality. Had a nice stay, there were just several things that prevented this from being a 5 star stay.