2/10 – Matig
31 januari 2025
Complaint Regarding Our Recent Stay
I am writing to express my disappointment with my recent stay at Quality Inn on 1/23-1/26. Unfortunately, the experience was far below expectations, and I feel compelled to share my concerns.
Firstly, there was no room service provided during our stay, and basic amenities such as soap, shampoo, and conditioner were not stocked in the room. We had to repeatedly request these essentials, along with extra towels, as only two were provided. However, requesting towels was an unnecessary struggle, as the front desk staff seemed unwilling to provide extras and made the process frustrating.
Additionally, the breakfast offered was the worst I have ever encountered at a hotel, both in quality and selection. On top of that, the room itself was outdated and visibly worn down, making for an uncomfortable stay.
I understand that this is a budget-friendly hotel, but even at a lower cost, basic hospitality and cleanliness should not be compromised. Based on my experience, I would not recommend this hotel to others. I hope you take this feedback seriously and make improvements for future guests.
Richard
Richard, reis van 3 nachten
Geverifieerde gastenbeoordeling van Hotels.com
