2/10 – Matig
26 nov 2025
First of all, and shame on me, I didn't realize that there are two resorts... Paradise Stream and Cove Haven. We've stayed at Cove Haven every time and when I booked this, I thought it was the same.
Cove Haven is awesome! Even in the winter. Paradise Stream is just lame. The dining staff are amazing and the food was good. But the hotel/resort staff are extremely rude! One person at the front desk actually made fun of our last name.
Now, granted, it's Butts, but have some freaking professionalism! I was extremely offended at the guy laughing and making fun of it.
The CXO (the person who runs the events) didn't show up to the events. They were in a totally different building waiting to be called by the bar staff. And if it was just us (one couple), they wouldn't do the event. It was so disappointing.
The game room could have been cool, but games were missing pieces, the little bowling thing they had was broken, the Photo Booth was broken. The mini golf they had indoors wasn't bad.
Cove Haven has pretty tame deer that are everywhere on the compound. When I asked the Gift Shop lady if the deer came around Paradise Stream, she gave me an incredibly disgusted look and said no. We were shocked at her response.
We did not feel welcome and they did not
have the traditional service you'd expect at a resort.
We actually drove over to Cove Haven (about 50 min away) to hang out for a couple of hours and see the deer.
Deanna
Deanna, reis van 4 nachten
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