Hotel is excellent. Marsha at the Front desk was Amazing!!! So helpful. I loved her customer service skills. Pleasant Professional and Kind. You dont find that very often anymore.
I was disappointed that all the pool umbrellas were broken. The shaded alcove by the pool had wasps. I told the woman working the front desk the first day and it still was the same on the fourth day. That was very disappointing. Darlene at the bar was very attentive and pleasant. The rooms were very clean.
We had a wonderful time. A supervisor at Hotels.com helped make changes to our stay after the first option left me standing outside with no key to get into my reservation. Doubletree was the right place to land. Itâs walking distance from many tourist sights. Friendly workers. Overall a good stay.
It was just ok. We stayed the night passing through on vacation. Front desk service was fantastic, however the bathroom seemed like it hadnât really been cleaned. There were hairs in the tub and the faucet was missing a screw and barely hanging on.
We stayed here last year during Memorial Day and a full renovation was taking place. The renovation is now complete with both elevators working and the lobby looks great. Terry greeted us warmly when we checked in and ensured we would have everything needed to have a pleasant stay. The room is quiet, comfortable, and clean. Room service is available too. Continental and full breakfast are available and the bar is open until 11. The hotel is located in the quiet part of the city and within walking distance of several attractions (1 mile to the City Gates). The only complaint is parking. It is limited onsite but more is available directly across the street. It is secure and accessible with a code.