Overall, I had a great experience during my stay at the hotel—the staff were friendly and helpful, and the facilities met expectations. However, I would like to bring to your attention a disappointing interaction with one of your employees that affected the otherwise positive impression.
Your hotel offers valet parking, and I was informed that this service is available onsite. The necessary arrangements, including ticketing and car key collection, are clearly in place. However, on multiple occasions when it was this particular staff member’s turn to assist, he insisted—rather abruptly—that valet parking was not available and told me to park my car myself. This was contrary to the information I had received and inconsistent with the actions of his colleagues, who were actively providing valet service.
The employee in question is a tall South Asian man—the tallest among the valet team—who refused to share his name when asked. His manner was unprofessional: he raised his voice, repeatedly shook his head, and then walked around pretending to be busy while his teammates continued to assist other guests.
In a high-end hotel, such behavior is not acceptable. I trust this feedback will be taken seriously, as it does not reflect the otherwise high standard of service your establishment upholds.
Thank you for your attention.