4/10 – Redelijk
6 apr 2025
Truly disappointing
I was baffled by the lack of urgency for any request. We booked this location for the indoor pool specifically and I brought towels for kids and in the rush to get them settled missed the fact they did not have any towels available. My husband went to tell them and 30 minutes later nothing. He went to get food thinking it was resolved… I was able to ask an employee who happened to be walking into the gym area and he said he would follow-up, mind you it was about the 40 minute mark since requesting and still nothing. I waited 10 more minutes before getting as dry as possible to then walk to the elevator without leaving too much of a mess. In the room a similar issue with the number of towels. You would think a reservation for 4 means you are guaranteed 4 towels. After the lack of care to start I made due with what we had so I wasn’t stuck waiting hours. The next morning I went to fill up water bottles in the gym, which they said was only area and it did not work. I went by desk and was met with an employee who could care less. She acted like I was crazy when I asked for a possible time frame on the issue being addressed said when it is. I asked again and nothing besides we are busy. Not even a call made. The lack of basic courtesy was disappointing. I will avoid this location in the future. Not to mention the ridiculous fee for parking.
Celena
Celena, gezinsreis van 1 nacht
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