We were just in Plainview for one night so this hotel was a âitâll doâ hotel. The bathroom was not very clean, and neither was the room. Beds were fine, but pillows need replaced.
The hotel itself was in nice physical condition, the staff was excellent, and the mattress was comfortable to sleep on. But thatâs where it ends. The bed had hairs in it from a previous guest which was disgusting, the shower head was extremely calcified, and the hair dryer didnât work.
Good for a 1 night stay, the fan in our bathroom didnât work and was falling out of the ceiling, lots of hallway noise. The breakfast had good selection but the food wasnât very warm. Not sure that I would stay here again.
Best option in Plainview and staff was friendly, explained why we couldn't get refund for 2nd night. We finished loading my sister to move to Fort Worth and didn't need to stay another night. We thought it would take longer but were finished by 9:30am and there is nothing to do in Plainview..why stay.
I have been a good customer of Orbitz and would appreciate an exception to the need to pay for an extra
night. We were out by 10"00am. ORBITZ, WOULD YOU RECONSIDER?
Mary Loewen
Plainview TX is a *very* small town with minimum hospitality options. I wasn't expecting much but WHAT a surprise!!! Perfect customer service (brought me a blanket in the middle of the night) from the friendliest people I've met in a long time. It was a HS reunion weekend and even with all the hassle they were always polite and helpful. Designated recycling! Fitness room has 2 treadmills and the indoor pool is closed for Covid. No outside gathering area but it was usually too hot, anyway.
The room was clean and a/c worked quite well. No complaints there.
The breakfast area was crowded and some food required heating up with a microwave instead of being ready to eat. That caused a lot of congestion with people at the already small counter space. The coffee was burnt and watered down.
Lastly, the back hallway exit near the laundry room didn't always latch on its own, which was great for the 5 of us loading/unloading our bags. However, not great from a security standpoint.
Beds were super-comfortable. Ice machines were pretty quiet and dispensed nicely-sized pieces. Breakfast was good - the kids enjoyed the Texas-shaped waffles.
However, the pool was out-of-service due to a failed inspection, and that was one of our reasons for selecting this hotel. Staff were friendly enough, but not particularly warm and welcoming.