2/10 – Matig
27 jul 2025
ZERO STARS
Ridiculous experience — Zero stars if I could
$650 a night for what?
They wouldn’t even bring bowls and spoons to our one-bedroom suite. We asked — they refused.
No complimentary waters in the room, even though there’s a coffee maker. Makes no sense.
Housekeeping only every other day? At this price point? Wild.
The pool attendant literally refused to take our towels — said he “doesn’t touch other people’s towels.” But they’re obsessed with tracking towel cards. Make it make sense.
We booked a cabana from 7:30 AM to 4:30 PM — but apparently “service doesn’t start until 11 AM”? Then why charge me from 7:30?
And to top it off, they didn’t even automatically apply our $75 food credit. I had to catch it, call them, sit on hold for 10 minutes just to get what was already promised.
Completely disappointing stay. Won’t be back.
Daniel
Daniel, reis van 4 nachten
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