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Waldorf Astoria Versailles - Trianon Palace

5.0 star property
Luxury hotel with spa, near Palace of Versailles

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Waldorf Astoria Versailles - Trianon Palace

Aerial view
Indoor pool, open 7:00 AM to 9:00 PM, sun loungers
Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Terrace/patio

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Massage/treatment rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Television
The price is $245
includes taxes & fees
$203 per night
Dec 16 - Dec 17

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Family Room, Multiple Beds, Connecting Rooms, Garden View (Palace 5 Star)

Family Room, Multiple Beds, Connecting Rooms, Garden View (Palace 5 Star) | Living area | Flat-screen TV, DVD player

Family Room, Multiple Beds, Connecting Rooms, Garden View (Palace 5 Star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Bathrobes
  • 700 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed, Garden View (Palace 5 Star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Garden View (Palace 5 Star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
  • 753 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Park View (Palace 5 Star)

Deluxe Suite, 1 King Bed, Park View (Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Park View (Palace 5 Star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
  • 753 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking (Palace 5 Star)

Superior Room, 1 King Bed, Non Smoking (Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking (Palace 5 Star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Shower/tub combination
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms, Annex Building (Pavillon 4 star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, Multiple Beds, Connecting Rooms, Annex Building (Pavillon 4 star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Bathrobes
  • 538 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 1 King Bed, Garden View, Annex Building (Pavillon 4 star)

Room, 1 King Bed, Garden View, Annex Building (Pavillon 4 star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View, Annex Building (Pavillon 4 star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Park View (Palace 5 Star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Park View (Palace 5 Star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
  • 377 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Pavillon 4 star)

Room, 1 King Bed (Pavillon 4 star) | Bathroom shower

Room, 1 King Bed (Pavillon 4 star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hair dryer
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View (Palace 5 Star)

Flat-screen TV, DVD player

Deluxe Room, 1 King Bed, Garden View (Palace 5 Star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Versailles Suite, Palace 5 Star)

Suite, 1 King Bed (Versailles Suite, Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Versailles Suite, Palace 5 Star)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 1615 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Connecting Rooms, Park View (Palace 5 Stars)

Family Suite, Multiple Beds, Connecting Rooms, Park View (Palace 5 Stars) | Bathroom | Combined shower/tub, hair dryer, bathrobes, towels

Family Suite, Multiple Beds, Connecting Rooms, Park View (Palace 5 Stars)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Bathrobes
  • Park view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 2 Twin Beds, Garden View (Pavillon 4 star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Garden View (Pavillon 4 star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hair dryer
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Garden View (Palace 5 Star)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Garden View (Palace 5 Star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Annex Building (Pavillon 4 star)

Room, 2 Twin Beds, Annex Building (Pavillon 4 star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Annex Building (Pavillon 4 star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hair dryer
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Park View (Palace 5 Star)

Junior Suite, 1 King Bed, Park View (Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Park View (Palace 5 Star)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathrobes
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Terrasse Suite, Palace 5 Star)

Suite, 1 King Bed (Terrasse Suite, Palace 5 Star) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Terrasse Suite, Palace 5 Star)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 1184 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Terrace/patio

MGallery Le Louis Versailles Chateau

Pet friendly
Parking available
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (569)
The price is $204
includes taxes & fees
$170 per night
Dec 1 - Dec 2
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About the neighborhood

Map
1 Boulevard De La Reine, Versailles, Yvelines, 78000

What's nearby

  • Château de Versailles Gardens & Park - 11 min walk - 1.0 km
  • Paris France Temple - 16 min walk - 1.4 km
  • Palais des Congrès - 16 min walk - 1.4 km
  • Palace of Versailles - 16 min walk - 1.4 km
  • Grand Trianon - 17 min walk - 1.4 km

Getting around

  • Paris Orly Airport (ORY) - 37 min drive
  • Paris Charles de Gaulle Airport (CDG) - 56 min drive
  • Versailles-Rive-Droite Station - 14 min walk
  • Versailles (XVE-Versailles-Chateau Train Station) - 22 min walk
  • Versailles Montreuil Station - 29 min walk
  • Versailles Château Rive Gauche RER Station - 21 min walk

Restaurants

  • ‪Ladurée Versailles - ‬17 min walk
  • ‪Angelina - ‬12 min walk
  • ‪La Buvette du Dauphin - ‬11 min walk
  • ‪La Girandole - ‬10 min walk
  • ‪La Veranda - ‬1 min walk

About this property

Waldorf Astoria Versailles - Trianon Palace

At Waldorf Astoria Versailles - Trianon Palace, you'll be within a 15-minute drive of Palace of Versailles and Roland Garros Stadium. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and La Veranda, one of 2 restaurants, serves French cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers love the helpful staff.

Languages

Arabic, Dutch, English, French, German, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 199 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (17 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 1 total, up to 26 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • WiFi and wired internet access in rooms*

Parking

  • Free onsite valet parking
  • Onsite self parking (EUR 24 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Tennis lessons
  • Pro golf lessons
  • Shopping
  • Pool table
  • Bicycle tour information
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Segway rentals/tours nearby

Working away

  • Business center
  • 18 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Bike storage
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 1910
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • Adjacent to a golf course
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • DVD player
  • Flat-screen television

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi and wired internet for a surcharge

Food and drink

  • Champagne service
  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa Guerlain has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Dining

La Veranda - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Gordon Ramsay au Trianon - This fine-dining restaurant specializes in French cuisine and serves dinner only. 1-star Michelin rating. Reservations are required. Open daily.
Bar Galerie - This bar serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 10.40 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • WiFi is available in guestrooms for EUR 25 per 24-hour period (rates may vary)
  • Wired internet access is available in guestrooms for EUR 25 (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately EUR 39 per person

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 75.0 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 50 per pet, per night

Parking

  • Self parking costs EUR 24 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The Gordon Ramsay au Trianon Restaurant is open from Tuesday to Saturday for dinner. The restaurant is closed on Sunday and Monday.

Also known as

Trianon Palace Versailles Waldorf Astoria
Trianon Palace Versailles Waldorf Astoria Hotel
Trianon Versailles Palace
Trianon Waldorf Astoria
Trianon Waldorf Astoria Hotel
Trianon Palace Waldorf Astoria Hotel
Trianon Palace Waldorf Astoria
Trianon Palace Hotel Versailles
Versailles Trianon Palace Hotel
Waldorf Astoria Trianon Palace Versailles Hotel
Waldorf Astoria Trianon Palace Hotel
Waldorf Astoria Trianon Palace
Trianon Palace Versailles A Waldorf Astoria Hotel
Waldorf Astoria Versailles - Trianon Palace Hotel
Trianon Palace Versailles A Waldorf Astoria Hotel
Waldorf Astoria Versailles - Trianon Palace Versailles
Waldorf Astoria Versailles - Trianon Palace Hotel Versailles
Waldorf Astoria Trianon Palace Versailles
Waldorf Astoria Versailles - Trianon Palace Hotel
Waldorf Astoria Versailles - Trianon Palace Versailles
Waldorf Astoria Versailles - Trianon Palace Hotel Versailles

Frequently asked questions

Does Waldorf Astoria Versailles - Trianon Palace offer free cancellation for a full refund?
Yes, Waldorf Astoria Versailles - Trianon Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Waldorf Astoria Versailles - Trianon Palace?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Waldorf Astoria Versailles - Trianon Palace?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 26 lbs per pet. There's a charge of EUR 50 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Waldorf Astoria Versailles - Trianon Palace?
Yes, there's free valet parking. Electric vehicle charging is available.
What are the check-in and check-out times at Waldorf Astoria Versailles - Trianon Palace?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Waldorf Astoria Versailles - Trianon Palace and nearby?
Practice your swing on the tennis courts. Additional recreation nearby includes segway rentals. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Waldorf Astoria Versailles - Trianon Palace also has a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Waldorf Astoria Versailles - Trianon Palace?
Yes, there are 2 onsite restaurants, featuring French cuisine.
What's the area around Waldorf Astoria Versailles - Trianon Palace like?
Waldorf Astoria Versailles - Trianon Palace is in Notre-Dame, a short 16-minute walk from Palace of Versailles.

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

Lisa, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful luxury hotel
An outstanding hotel. Beautiful in every way. Super clean, amazing drinks and food. Staff extremely helpful and kind.
Luke, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Rooms are good, but not for the price paid. Family room is just basic rooms joined together in the second building. Breakfast and dinner were great but terribly overpriced. Concierge was fantastic - one of the best ever!
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I was a bit disappointed to not be in the main hotel which I was looking forward to. Other than that the room was very comfortable and quiet and the grounds were lovely and service stellar.
Debra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shiraz, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dominic, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Arthur, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adam, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

donna, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

.
Renu, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very impressive property with amazing staff.
Diana, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Overall it was magical
Solomon, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Philip, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The service was amazing. Staff was very helpful and polite.
Charlotte, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect
Charlotte, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This hotel is beautiful and peacful. The staff was so helpful and accommodating. I would highly reccomed it it.
Diane, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful but the 5 star is much better than the 4 star so I would choose the main building.
Charlotte, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The best part is the access to the Versailles Gardens. I will be back! This was my second time visiting Paris and this location made the difference for me. The staff were so kind and the hotel grounds were impeccable. It was about a 35 minute train ride into Paris, which we did every day without complaint. The train station was within walking distance. I loved everything about my stay.
Chastidy, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel right by the Palace Gardens
We arrived early hoping to drop bags but were given a room immediately. Lovely hotel, couldn’t fault it at all
Sinead, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best Versailles Experience
Excellent stay here. It has been one of my favorite hotel experience. The grounds are beautiful. The service was perfection. I would love to return for a longer stay.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Behnaz, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property walkable to the palace
Giselle, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Wesley, 4-night trip
Verified Travelocity guest review

4/10 Fair

A very nice property but absolutely terrible customer service we checked into the hotel and were not advised of the free parking from the valet but ended up being directed to a car park where we had to pay for overnight parking. We were not advised that there was free Wi-Fi in the rooms but asked to pay €10. We could not access the fridge to get the items out because they failed to release the lock and I called down to reception to speak with them. They did not answer calls - for 30 mins . They didn’t answer when I phoned the concierge and they didn’t answer when I phoned the person assistant so all in all very pretty hotel with very nice rooms but terribly badly run. Not what you expect for 800 euros per night
Nicholas, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Not what we expected!!!!
When we made the reservation in no place did they tell us that the terrace bar was closed, my husband and I wanted to celebrate our anniversary with changpane and be able to enjoy its abane with peace of mind as we usually do on our trips and when we reserve hotels of this category more in this Location, it was disappointing trying to get an option with so many terraces and tables outside, the time we asked for was 4:30 and no restaurant at that time was busy, what a shame to have status with the Hilton and that it was of no use, it was uncomfortable try to find solutions and prefer to go somewhere else to enjoy an hour without the children.
Karin, 1-night family trip
Verified Hotels.com guest review