2/10 – Matig
27 januari 2025
Spend your money elsewhere!
We came here for a girlfriend’s birthday and the rooms are pretty filthy. I know it’s a historic and old hotel..but wow, we didn’t even feel comfortable showering. We made the best of it and ate at Bella Trattoria (pretty good!). The worst part is when we checked out the next day. We asked the front desk if we could see the 4th floor (rotunda gardens) because we heard it was pretty. She said yes. We went up there and within 5 mins, was confronted by security guards who asked us to show a room key to show we were guests. We said we JUST checked out downstairs minutes ago. He said since we are no longer guests and must leave immediately. Then he followed us to the elevator to insure we left! We were treated like trespassing criminals! They surrounded us in the lobby when we complained to the front desk about the treatment. They then said it was a misunderstanding that we were told we could go there…yet ZERO apology from security about the embarrassing treatment. They said it’s policy that once we check out, we can no longer go on the 4th floor?! Like what? Zero signs or anything posted saying we cannot go just to see it? Then the security guard said we cannot be taking photos with a “real camera” and only phones. He said we needed a photoshoot pass. One of our friends just had a regular camera and she in no way taking professional photos! Absolutely disgusted with the way we were treated and was an awful way to end our wkd after spending so much money on 2 rooms ($550+ each).
Angela
Angela, reis met vrienden van 1 nacht
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