I am writing to express my disappointment with my recent stay at your Wytheville, VA location in Room 109. While the room was clean and the check-in process smooth, our overall experience was significantly affected by a persistent and disruptive noise that made our stay unpleasant.
After returning from dinner and a movie, we discovered an obnoxious noise coming from what sounded like a compressor. The noise occurred every 2-3 minutes and lasted 1-2 minutes each time. Despite our efforts to rest, the sound made it nearly impossible to sleep.
When I brought the issue to the attention of the front desk, I was told, “I am not sure; I get off duty in a few.” This dismissive response offered no resolution or assurance. I requested to be moved to another room but was informed the hotel was sold out. We managed to fall asleep around midnight, but the noise woke us again around 2:30am, after which we decided to check out early at 4am not being able to fall back asleep.
Upon checking out, I voiced my concerns again and suggested that we should not be charged for the room due to the lack of rest we experienced. The response was, “There is nothing I can do,” without any apology or empathy for our situation.
This experience was far below the standard we expected based on the positive reviews that influenced our decision to stay at your hotel. I strongly advise that Room 109, or any room in proximity to this issue, not be rented out until the problem is resolved