4/10 – Redelijk
30 januari 2025
Rude and crazy front desk lady
I could not believe the front desk lady had the nerve to scold me over a WhatsApp phone call for simply showing up for my reservation. There was no one at the front desk when I arrived around 7pm after being on the road all day, and just a number to call taped up. I managed to call through WhatsApp and the lady was “very upset” because she was at her daughter’s play. Supposedly she’d been trying to reach me for “days”. Are you kidding? Why not send an email or contact me through the hotels.com app which I check every day? Why leave your number at the desk to call if you don’t want anyone calling you? AND, why abandon your front desk without finding someone to cover you, for a personal reason, when you KNOW someone is checking in that day? Had she sent me an email with instructions to get into the room, it would have been fine. Instead, she was so rude to me, like I was ruining her life by staying there, and it made me nervous for the whole night because she seemed crazy. The room itself was fine for a short stay but VERY LOUD— you can hear kids running around and neighbours slamming doors all night.
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