The staff were pleasant and helpful. I didn't realize this location was next to a hospital, where homeless tend to gather, so I was a little concerned walking back and forth to my car at night or early morning, but it was fine. You also have to pay for parking, I must not have read that in the description. The room was clean, as was the elevator and halls, common area, etc. I have 4 stars because of the homeless outside when I arrived, the hall I was on was noisy, and the pillows were lumpy. Otherwise, all was good. Their breakfast is also open till 10am, which is longer than some others, and they had a good variety of options.