2/10 – Matig
23 november 2024
November 23, 2024
Wyndham Hotels & Resorts
Customer Care Department
22 Sylvan Way
Parsippany, NJ 07054
Re: Unsatisfactory Stay at Wyndham New Orleans - Baronne Plaza (November 15-20, 2024)
Dear Customer Service Representative,
I am writing to express my extreme dissatisfaction with my recent stay at the Wyndham hotel located at 201 Baronne Street, New Orleans, LA 70112, from November 15 to November 20, 2024. As a frequent business traveler, I was appalled by the conditions I encountered, which drastically differed from the hotel's online representations.
The following issues made my stay unacceptable:
Cleanliness and Maintenance:
- The floors throughout the hotel were sticky and dirty
- My room had dirty sheets with visible stains
- Walls and ceiling had peeling paint
- The door showed significant water damage
- The coffee machine in my room was dirty
- The ice bucket provided was filthy
- The hallways were poorly lit and appeared unkempt
- Multiple lamps in the room were non-functional, creating inadequate lighting conditions
Service Issues:
- No housekeeping service for stays under three days
- Limited staff availability
- No room service
- Guests required to retrieve towels from the front desk
- No manager on-site to address complaints
- Front desk staff unable to resolve issues
Safety Concerns:
- Dark hallways creating an unsafe environment
- Limited staff presence compromising
Stephanie
Stephanie, gezinsreis van 5 nachten
Geverifieerde gastenbeoordeling van Hotels.com
