We enjoyed our 2-night stay at Zafra. Itâs located very close to Xocomil, where we went on Saturday. The included breakfast was good. We would do it again.
The mattresses are of very poor quality, they are extremely hard, and it is impossible to get any rest. The pillows smell bad, the bedside lamp has an exposed wire, and I got quite an electric shock that I will always remember. The showerhead is damaged and sprays water everywhere. The liquid soap in the shower is of very poor quality. The white tablecloths in the restaurant are dirty and smell bad. The parking is limitedâone night, I arrived at 11 PM to sleep and couldn't find a parking spot. When I complained at the reception, they told me to park my car sideways in front of the reception. They also mentioned that the problem is that some guests rent a single room but arrive with 3-4 cars, leaving others without parking.
It was not a good experience at this hotel; I couldn't get any rest during the two nights I stayed there.
The property over all is clean. The food at the restaurant was also very good. The maintenance is lacking a little The drainstop in our bathroom shower was broken, and the tile floor was uneven, so the water puddles. The staff is very courteous and helpful.
The place was really nice in appearance. The pool had the perfect temperature for when we went in at 7pm. The pool was clean as well as the rooms. The rooms were comfortable but lacked hair conditioning and body wash/shampoo separation. The parking was extremely convenient because the are situated in front of the rooms. The breakfast included with the stay consisted of a classical Guatemalan breakfast which was excellent and the service a 10 of 10. In overall, great place and very close to Irtra parks.
ParecĂa cantina, tenĂan mĂșsica y personas alcoholizadas gritaban hasta horas de la madrugada y cuando se comunicĂł con el encargado el andaba borracho junto con los demĂĄs! Mis hijos pequeños y yo no dormimos! Mal lugar
Mejorar con respecto a las plagas de cucarachas, el abastecimiento de agua asi como especificar mejor las normas entre los huespedes para que se respete la tranquilidad de todos.