The hotel was conveniently located and had an exceptional view but housekeeping and maintenance let's them down. Room service was unavailable after 9pm, QR code for poolside drinks was unavailable in the afternoon and the pool was under cover and there weren't enough deck chairs available for us to use, we then went and used crystal Brook Riley's pool which was superb and the bar was operating. We stayed six days and had to call housekeeping daily as they failed to restock basic items such as face washers, soap and teabags. When we booked the hotel in advance for our special anniversary we requested a king seaview room, arrived late Sunday evening to two single beds and had to call and wait for housekeeping to come and push the beds together and make it again. Housekeeping was done late daily, surfaces not wiped and glassware and crockery only rinsed. Credit to the concierge who on day four gave us a bottle of wine in compensation for the constant hassle for having to follow up. Room technology was modern but very frustrating, everything is on the tablet, which you go on holiday to get away from and wasn't explained upon check in so it wasn't until day three that we figured it out. The TV was huge but some channels didn't receive a clear picture. Far too big for the room which was quite small. The buffet breakfast was very good but lacked the finer details of what you would expect of a five star hotel. Overall, not worth what we paid, perhaps Riley would have been better.