2/10 – Matig
2 maart 2025
Piss Poor Customer Service!
First, the room was to non smoking but the smell of smoke was evident. They gave me another room without argument. I was satisfied with that. Unfortunately, the toilet was not working properly. I tried to call the front desk but the room phone was not working. I walked to the front office to get assistance. I was told by the manager that the toilets are new and that too much tissue must have used and that I need to plunge it. The manager told the worker who had assisted earlier with the room change to get me a plunger which was in another room. I followed the worker out thinking that he would plunge the toilet. He told me that he was not coming to my room and then asked me if I wanted the plunger or not. He told me he is not maintenance and then went on to tell me that I could leave if I wanted.
As a paying customer, I expect all things to be in proper working order and if they are not, the business needs to rectify it.
I will absolutely not stay there again and recommend no one else does. THEY DO NOT care about your business!!!
Rosylin
Rosylin, gezinsreis van 1 nacht
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