Checked in with 6 yr old granddaughter expecting a pool. Nope, pool empty.
Got in room, TV didn’t work. Reported it, and nothing from the hotel not even an apology.
Went to get ice, out of order. Asked where the other ice machine was. Just 1 ice machine for the entire hotel. Seriously!!
Was going to let granddaughter play in bathtub. Nope, just a big hole for the drain. No drain plug. Shower only.
Asked for another room and i was told there were no other rooms.
Still no apology, absolutely nothing!
No offer to refund my money, comp the room. The only thing i got was a poor attitude that i was bothering her.
It was a late check-in 9pm. Too late to worry about a pool. SO VERY UPSET WITH THIS HOTEL AND THE LACK OF CUSTOMER SERVICE.
Oh and the price, $116.00.
Do not book this hotel, it is the absolute worst!
Manager should be fired. Owner should be ashamed, this is no way to run a business!