Additionally, your explanation regarding the 24/7 front desk attendant being away assisting another guest does not address my primary concern. My voicemail, left at 7:24 PM, detailing multiple issues—including a clogged toilet, a non-functional in-room phone, an inoperable jacuzzi light, and a non-working TV—was completely ignored. No one returned my call, nor did anyone attempt to follow up by knocking on my door. When I checked out at 9:00 AM the following morning, I reported these issues in person to the front desk. I was assured that the information would be passed along to the manager, yet more than 24 hours passed with no response. I left another voicemail in the hotel's general mailbox before escalating my concerns to corporate.
To reiterate, I do not want points. I want a full refund to my card immediately. This was one of the most frustrating hotel stays I have ever experienced, and I have only outlined the most critical issues. Additionally, we specifically booked this hotel because of the advertised pool, which, unbeknownst to us, had been shut down by the health department for an extended period. This misleading information further added to the disappointment.
What was intended to be a relaxing night after a stressful day at Shriners Hospital for my child turned into the opposite. Given the unacceptable service, unaddressed safety concerns, and the misrepresentation of amenities, I expect a full refund.
