I stayed at the Doubletree Cleveland with my three daughters for a dance competition at Huntington convention centre from Thursday to Saturday. Unfortunately, our experience was frustrating from start to finish.
Housekeeping never cleaned our room despite multiple requests. When I inquired on Saturday, I was told service was by request, but after making one, nothing was done. At 9 PM, after two follow-ups, the front desk finally admitted housekeeping left at 3 PM. I had to go down myself just to get clean towels.
The hotel is rundown and outdated. The restaurant wasn’t open for breakfast as advertised, and the on-site Starbucks doesn’t accept gift cards or the app. The shuttle driver was rude unless tipped, and the parking garage elevator was broken, forcing us to carry luggage up three flights of stairs with no luggage carts available. The staff seemed overwhelmed and indifferent.
Overall, this hotel is poorly managed, understaffed, and not worth the price. I wouldn’t stay here again.