2/10 – Matig
3 december 2023
Disappointing Experience at The Darling Hotel
I am writing to express my dissatisfaction with my recent stay at The Darling Hotel from Thursday, November 23 to Saturday, November 25. While the hotel initially appeared as picturesque as depicted in its online photographs, the reality of my experience was far from satisfactory.
Upon arrival in my room, I was immediately struck by the immense noise from the passing cars, a consequence of the room's single-glazed windows. The sound level on the ground floor was extraordinarily loud, akin to standing directly on a highway. When I addressed this issue with the reception, they offered a room on the opposite side of the hotel. However, this room still bordered the street and, while the traffic noise was somewhat reduced, it remained disturbingly loud.
My first night's sleep was severely disrupted. The hotel's downtown Visalia location is in close proximity to several nightclubs, which operate until 2-3 AM. The inadequate sound insulation of the single-glazed windows allowed the nightclub noise to permeate my room, making it impossible to sleep until the early hours of the morning. This is an unacceptable situation for a 4-star hotel, where guests expect and deserve a peaceful environment.
Furthermore, the lack of proper insulation meant that I had to keep the air conditioning and heating on at all times to maintain a comfortable room temperature, which is both environmentally unfriendly and inconvenient for guests.
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