The room was roomy and the beds comfortable. However, there were several issues impacting our stay:
1. There was a musty smell to the room.
2. The air conditioner never got our room to the set temperature impacting the quality of sleep.
3. The bathtub had a sloped edge and is raised such that when taking a shower, there is risk of slipping and falling (which I nearly did)
4. The lighting in the bathroom was poor with only the mirror frame light making it difficult to see in the shower and to shave.
5. One of the towel bars was missing an end connector such that the rod with the towels hanging on them was hanging down making it awkward to get the towels off.
For the rate that we paid for the night, I expected better quality.
Room had mold. You could smell it in air conditioner and vents. Hotel old and not taken care of. Walls had a lot of damage just spackled over. Shower walls damaged. A lot of damage all over. Very run down. We left sick. Two hundreds dollars a night what a waste. Regretted our choice from the moment we checked in. Breakfast food cold eggs and sausage not even to temp where it felt safe to eat them.
It was a poor start with a unclean room with ants, I initially and quickly posted a poor review. Management addressed my concerns quickly, gave us a new room that was spotless. Full hotel but quiet, breakfast area very clean with a sweet attendant and pretty good breakfast options.
We have never been in a filthier hotel ever. Iâm not expecting a five diamond experience when I travel, but this hotel on the outside was very clean, lobby very nice and clean - as soon as we turned down the hallway the carpets were very grungy and long overdue for a steam clean. But our room was awful. Not just a few hairs in the shower and some dust - it was totally filthy. Obviously whoever is in charge of cleaning and checking on rooms has not been trained. We didnât take our shoes off at all in the room and had to use them like slippers.
Under the bed utensils, old food, so so much hair and dust and bugs.
In the washroom the tub had hair in it but you could tell it had been wiped down but it looked like no one had cleaned the shower surround in quite some time. Lots of soap scum on bathroom counter. The couch in the room we didnât even sit on or put our things on, it was so deeply soiled with grime and ripped and torn by a cat. The judgement of the manager to keep this couch in a room is shocking. Should go straight to the dump. The floors were tile at the door and bath, which had not been mopped, the carpet seemed like it had been vacuumed but had what looked and smelled like anima fecis stained in several places. We arrive late after 14 hrs of driving on the road - I went down right away to complain and was not offered an alternative room. Only to find out this morning a room was available but would have been 2 beds instead of 1. But no one thought to offer this?!?!
We stay at La Quintas all the time and never have an issue but this location was just awful. Our first room that we were given was located in a hallway that was completely filled with cigarette smoke. When I asked for a new room because the smell was so bad the guy at the front desk gave me a new room that was right next to our original room. This didnât help at all so I asked for another room on the other side of the hotel and he was finally able to reassign us. I understand you canât control if people smoke in their rooms but this was so bad the entire west wing of the hotel wreaked of cigarettes. Then to top it off, we were abruptly woken up around 7:30AM to some pound banging that lasted for an hour. It sounded like someone was smashing pans together, it was overall a ridiculous hotel experience and wonât be back.