It is the fourth time that we have stayed at this hotel. Although we like it very much, this time in particular the cleanliness was not good. The bathroom had a clogged sink that remained as it is for 8 days, and you could see the floor could have been better cleaned. Also, the bedsheet was not changed accordingly, until we removed it from the bed and threw it on the floor to signal that it should have been changed.
Also, for the first time some guest from the lower room complained twice at the same day that we were making noise, dragging the furniture etc, which was not true - at the second time we were sleeping and we were bothered by the hotel staff about this guest complaint. We never had any issue similar to that, but unfortunately the front desk lady seemed to agree to the annoyed guest and not believe on us, just mentioning "some people are more sensitive to noise", seeming that we were really acting against the hotel rules, which made us disappointed, afterall, as said, it was the fourth time that we were at that hotel. Facts should be investigated for sure, but also the guests' history. Also, if we were making some kind of noise, the rooms close to us could have "confirmed" the fact - which they couldn't, as it did not happen at all. At the end, we learned that the complaining guest had left at next day, not having passed 8 days as we did at the hotel (so the next guest would have "the same problem" if we were "lying"), We have booked this hotel on February 2024, hav