We checked in after 2pm. Put our bags in our room and on departure were met by a cleaner who wanted to vacuum our room. These things happen. The rest of the stay was absolutely disgraceful with a piece of Window missing and a roof leak. Water dripped in all night, the rain and wind came through the window. The carpet is soaked. Tried to pull the curtain back and the handle snapped off in my hand. One guest had to sleep with a plastic poncho over the blankets to stay dry .
Paid only to find out that there was a problem with there computer system. So i was unable to get accommodation and im still behind $100 because i havnt been reimbursed.not satisfied at all and just want my money back. I paid up front but its been a week and still waiting for moneu back.
My room was not made up when I arrived at 6pm. The door to my room would not lock. The window in my room would not close, so I was unable to shut the noise out. There were no fly screens on the windows. There was no tea spoon for the hot drinks. I really would like a refund on the room.
The Pub was well run, multiple areas to eat with family and friends, some areas outside, great for kids, quieter areas inside for a chat and coffee and very good meals.
There was Parking for at least over 10 cars at the rear even though the web says there is not. The garbage bay out side in the lane car entry needs a good clean and hose out. All doors in the accommodation need rubber strip silencers to stop them banging / slamming closed and some had to be pulled to actually close as too many layers of paint on the door frame.. The toilet seats in the bathrooms are the wrong type for the base and very loose. Carpet was new, beds were new. When I tried to sit on bed and it rolled away from me, quite dangerous. The corridor still stunk of smoke even though it is a smoke free zone. Trains close by convenient but ran way into the early morning with horns still being sounded during the late night and early morning despite their being gates and alarms sounds for cars and pedestrians.
The food was really good, nice clean pub, friendly staff. our accommodation was just 4 beds couldn't find the remote for the tv, cups and coffee and tea no jug no common room no cold water tap in bathroom, we were passing through and didnt expect much but was over $200 for one night travelled with 2 kids was very dissapointed, Staff were great
Pros:
-beds are comfortable and sheets, towels and room carpets look clean
-parking was convenient (in the back of the building)
-the AC conditioning worked properly and there was a mini fridge in the room
Cons:
-it wasnât mentioned in the description of those hotel on Expedia that for the price over $150 US dollars you get a room with no shower/toilet . The shared amenities on the floor include two shower stalls, two toilets and one (!) sink for 15 rooms. The showers have NO HOT WATER!
- The rooms are tiny and very minimally furnished, which would be totally fine with us, but the walls are paper thin and there was a huge gap in the glass shades on the window, so that for the whole night it felt like trains from outside of the street and people in the corridor are going right through your room. There was a small TV above one of the beds but no remote, so I am not sure if it was working. Also there were sticks of instant coffee and sugar in the room but no kettle or coffee maker. Why would you need coffee supplies then?
- Half of the night starting around 2 am someone (without a key card I guess) was banging the door downstairs trying to get in.
- The rooms have COCKROACHES!!!
If you read my other reviews for other hotels that I have stayed at in 40 countries you would understand that I am not a picky traveler, but this Australian hotel I will remember for a long time . We were so âimpressedâ that we have changed our plans and instead of staying in Newcastle left