I recently stayed at this hotel for two nights, and unfortunately, my experience was far from satisfactory. Upon arrival, I discovered a hairball on the shower floor, indicating that the bathroom had not been cleaned properly. I called reception for assistance, but they were fully booked and unable to change my room, so I had to clean it myself.
Later that night, I was disturbed by loud noises in the hallway—teenagers running around, banging on doors, and causing quite a commotion. I reported this to the front desk, and they assured me they would address the situation, as other guests had also complained. I was told that if the noise continued, I should report it again. As a gesture of goodwill, they mentioned I would receive a discount or loyalty points upon checkout for the inconvenience.
When I checked out, I presented photos of the dirty bathroom and reiterated my concerns about the noise. Although the reception staff acknowledged the issues, the best they could offer was loyalty points. I agreed to this, but despite the promises made at both check-in and check-out, I have yet to receive the points or any form of compensation.
It seems that the hotel may not prioritize guests who book through third-party apps, as both the check-in and check-out staff expressed a preference for direct bookings. Overall, I felt that my concerns were not taken seriously, and the lack of follow-up on the promised points shows a disregard for customer satisfaction.