We thought we booked a room with a balcony but upon arrival, there was only one small window that opened. We asked at reception if we could have a room with a balcony as that what the booking stated, to which they replied it wasn’t guaranteed. We then asked if we could upgrade to another room and that was also not possible because the hotel was fully booked. It was a very warm day and we booked an overnight stay by the seaside to enjoy the weather in the evening from said balcony…
The bathroom was jaded, mould between tiles and even some weeds growing out of a hole under the sink tap. Never seen anything like that before. We checked out early and the receptionist didn’t even ask how our stay was.
This is the second time we stayed in this hotel in recent weeks. The first time they checked us in at 15:30 (check-in opens at 15:00), we went up to the room to find it not cleaned so had to go back downstairs and wait until after 16:00. That room was in a better state than this one and it had a balcony so we were happy enough, apart from the messy check-in. But after experiencing yesterday’s situation, we are reluctant to return a third time.